Introduction

VetiVa Animal Hospital operates year-round, providing 24-hour consultation and emergency services to handle critical situations at any time, with the support of a pet ambulance. VetiVa’s specialty, general practice, and emergency services are managed by a professional veterinary team specializing in internal medicine, surgery, and cardiology, equipped with advanced medical facilities to offer comprehensive pet healthcare at a reasonable price.

Contact: 2592 1000/ 6499 0999
Working Hour: Open 24 hours

Terms & Conditions
After the customer receives the successful payment confirmation email sent by Furmomo, our Customer Experience Team will call the customer within 1-2 days to schedule the time for the check-up. After payment made, the customer can also call or WhatsApp 6499 0999 to make a reservation one day later.

1. Medications, treatments, further tests, vaccines, or any follow-up procedures recommended as a result of the health screening are not covered.
2. Valid for one pet only.
3. The selection of medical staff is at the discretion of our hospital.
4. If a urine test is included, you can inquire with the staff at the time of booking. They can pre-arrange for you to pick up a urine container at the clinic, so you can prepare by collecting a urine sample on the day of the test for analysis.
5. In case of discrepancies between different language versions, the English version of these Terms & Conditions shall prevail.

Disclaimers:

1. All health check/health screening services are not for the purpose of medical diagnostic or therapeutic purposes.   When there is any sign of symptom/disease in your pet's health, please consult Doctor immediately for diagnosis and treatment. 
2. The Merchant is the service provider of this Service/Product.  Furmomo is not the service provider of this Service/Product. Furmomo is irresponsible to any loss, injury or law action caused by using this service/product.  Any claims and inquiries should be addressed to the respective Merchant.

Furmomo is an online platform facilitating appointments between pet owners and registered veterinary surgeons. We do not provide veterinary medical advice, diagnosis, treatment or medical services. For professional veterinary advice, please consult a registered veterinary surgeon directly.

This information is for general reference and educational purpose only, and does not constitute veterinary advice. Please consult a registered veterinary surgeon for professional veterinary advice if needed.